Frequently Asked Questions

If your question is not answered below, please email

You should have received a registration email with your log in details. If you have not, please go to the next question, How do I get my log in details?
If you do have your log in details, open a browser, type in and press enter. You will see a LOG IN button right at the beginning of the learning platform or you can use the LOG IN button in the top right corner, and enter the username and password you received with your registration e-mail.

Click on Log in and that’s it! When you log in for the first time, you will be asked to change your password. Make a note of your username and password for future reference.

You will receive your log in details from us via email when you register for a course.

If you don’t have an email from us, please check your spam folder. If you are using your work email, please ask your IT department to release emails from:

If you still haven’t received an email, please contact us at


If you still haven’t received an email, please contact us at

Click on the LOG IN button in the top right corner, or bottom left corner. Click on Forgot your username or password?

Use Search by Email Address, type in your email address, and click on Search. You should receive an email with instructions on how to reset your password.

Check your spam folder if the new email is not in your inbox. The sender address is:

If you still haven’t received an email, please contact us at

After logging in, you will be in your dashboard, which is an overview of all the modules you are enrolled in, and your progress in them. To return to your dashboard, click in the left navigation bar on the dashboard icon which looks like a compass .  

Sometimes, the navigation is collapsed and you can only see the icons. In that case, either click on the compass icon   or expand the navigation by clicking on the three horizontal lines in the top left corner .

For each successfully completed training module you qualify for a certificate.

You can see and download your certificates by clicking on the circle in the top right corner .

This circle opens up a menu through which you can access your profile, your preference settings, your certificates, and you can log out here too.

Click on the third icon and you will see all of your certificates listed there. In order to download your certificate, click on the icon under the column File.

You will also receive your certificate by email.

Click on the circle in the top right corner   and then click on the first icon. 


Scroll down to the box with the heading “User details” and then click on the button “Edit profile”. Make the changes you would like and then scroll down to Update profile and click it. 

Click on the circle in the top right corner   and then click on the fourth icon. 
You are now logged out.
Last modified: Saturday, 26 February 2022, 8:45 AM